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 enlarge | Brand: Staywell
Category: Pet Products
List Price: $249.99
Buy New: $150.00
You Save: $99.99 (40%)
New (2) from $150.00
Avg. Customer Rating:  6 reviews
Sales Rank: 279145
Media: Misc.
Shipping Weight (lbs): 9.2
Dimensions (in): 23.5 x 4.8 x 19.3
Model: 861US
UPC: 053592000279
EAN: 0053592000279
ASIN: B0002AATVS
Release Date: April 2, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
| Showing reviews 6-6 of 6 | | « PREV | | |
 Terrible product!!! November 16, 2004
50 out of 50 found this review helpful
This product was the worst purchase of my life! The design is full of flaws, the quality is poor, and the service is terrible. br /br /Let's start with the primary feature...The Infra-red locking system. The transmitter and detector worked only intermittently, so that it was confusing to my dog (and me) about when she would be allowed access through the door. br /On the odd occasion that the transmitter did work correctly, most of the time one of the locking pins would stay recessed. I had to keep a screwdriver handy with tape on the end of it just to dig it out and hope that it worked correctly the next time. Mind you, these security pins are plastic and only protrude about an inch into the door, which actually doesn't offer much security after all. In any event, after a few times of my dog getting abruptly stopped in her tracks by a door that would not open, I had to remove the batteries and keep the door in the always unlocked position, defeating the purpose of getting a "controllable" entry door. br /br /Also, there are a number of large air gaps between the door frame and the flap. I live in the Northeast where I'd much rather prefer to have the winter air on the outside of our house, not streaming into it. And because the flap is rigid plastic, and the magnets that hold it shut are less powerful than those on my refrigerator, any light wind will open it. While a nice breeze during summer while you're reading never hurt anyone, the fresh chill of winter on my face was none too pleasant. To add to my grief, whenever it rained, there would be a puddle on the floor inside my house from all of the rainwater leaking in through the gaps in the door.br /br /In addition, the plastic locking cover that Staywell provides you with is the most brittle thing I have ever seen. The first time that the temperature went below 40 degrees F, the tabs on it snapped off and rendered it useless. br /br /Staywell must have also used the same brittle plastic on the four-way entry knobs. Within two months, both handles had snapped off, relegating me to using pliers to turn the cams. I now had to keep a toolbox next to the door.br /br /I had called Staywell shortly after installing the door to find out if they had any suggestions...they told me to call the vendor I bought it from since it was within 30 days of purchase. When I finally got a hold of the vendor, they told me to contact Staywell because it seemed like a manufacturing defect (no kidding). By the time I was able to get a hold of Staywell again, the 30-day warranty had elapsed (how convenient), and that I would be eligible to have it replaced if I chose. Since I want nothing more to do with this product, I have bought a different style of door and can only cut my losses and try to help others from making the same mistake I have made. This door is not cheap, so you can save a lot of money and frustration by looking elsewhere for a door for your dog. This was not even close to the performance that I had hoped to get from this door.br /
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